Last Updated: August 9, 2025
Privacy Policy
At OTL Cheer, we respect your privacy. We collect only the information needed to process orders, support customers, and improve our website.
Personal Information We Collect
We may collect the following when you place an order, sign up for emails, fill out a contact form, or respond to a survey:
- Name
- Shipping and billing address
- Phone number
- Email address
- Order details
Information is used for OTL Cheer’s internal purposes only and is not sold or traded.
General Website Data
We may collect non-identifying data such as your IP address, referring website, pages visited, and browser/device information. Cookies may be used to keep your cart working, remember preferences, and analyze performance.
Use of Information
We do not sell, trade, or disclose your personal information to third parties. Payment processing is handled by PCI-compliant providers, and payment details are not stored on our servers.
Shipping Policy
All orders placed on the OTL Cheer website are subject to the below terms and conditions. Please read them carefully.
Processing Time
Some items may be shipped same day if the item is in stock and placed during business hours. This does not apply to every order placed. We will notify you by email once your order has been shipped, or if any items are back-ordered.
Shipping & Handling Rates
Shipping and handling rates will be calculated during the checkout process.
Return & Refund Policy
Returns & Exchanges
Returns and exchanges are accepted on unworn, unwashed items with original tags within 30 days of delivery. Customized or personalized items are not returnable unless defective.
Damaged or Incorrect Orders
If your order is damaged or incorrect, contact us within 30 days at otlcheer@gmail.com. If applicable, we will replace the item or refund your purchase.
Refunds
Refunds are issued to the original payment method after we receive and inspect your return. Processing times vary by bank or card issuer.
Contact
Email: otlcheer@gmail.com
